B2B Digital Commerce Leads to Higher Customer Satisfaction

Ecommerce is core to B2B strategy. It helps in increasing revenue, customer satisfaction and loyalty, companies see the opportunity to achieve more growth through digital channels.

Only 26% of B2B company’s fully implemented best practices.

An unveiling new research “What It Takes to Be a Leader in B2B Ecommerce,” providing practical steps to elevate your operations from good to great.

B2B Ecommerce websites generate higher customer satisfaction, enhance competitive positioning, and increase revenue growth. Providing a framework to access your digital capabilities and guidance to build and maintain best practices to streamline purchasing, enhance merchandising and empowering your customers with self-service capabilities.

What It Takes To Be A Leader In B2b Ecommerce

B2B Ecommerce decision makers and executives in March 2018 found:

To drive customer satisfaction, revenue growth, and productivity goals B2B companies lean heavily on Ecommerce. Almost half of the participants say B2B Ecommerce efforts specifically help them win, serve and retain customers. 80% of companies choose B2B magento development company uk Ecommerce technologies to improve their overall customer satisfaction and revenue.

Businesses that are looking to lead the competition choose reliable, flexible and complete technology solutions but may struggle to maximize those investments. High performance, reliability, solution completeness, and the ability to support both B2B and B2C requirements are top criteria when selecting B2B Ecommerce technology options.

Customer satisfaction and retention correlates with organizational and leadership maturity of Ecommerce. 26% of companies have complete B2B Ecommerce operations. Having the best practices with a dedicated Ecommerce team to achieve cross functional alignment on the company's Ecommerce strategy. It helps to improve their competitive advantage and ultimately driving revenue.

No more than 50% of companies have adopted best practice and just 26% of companies have fully adopted practices.

Magento Can Help

magentodevelopment company uk can enable B2C and B2B companies to achieve their digital business aspirations. Our open platform, supported by a global ecosystem, gives the flexibility and scalability to create exceptional experiences such as management, and business intelligence capabilities. Our practical B2B insights and strategies to enable merchants to execute initiatives across their organization.